We care deeply about your privacy. In this privacy policy, we clearly explain which data we collect, why we do so, and what rights you have.
If you have any questions after reading it, please feel free to contact us — we are happy to help.
WHAT DATA DO WE COLLECT:
When you visit our webshop or place an order, we may collect the following data:
Personal data:
- First and last name
- Address information
- Email address
- Phone number
- Payment details
- Technical data
- IP address
- Browser and device information
- Cookie data
- Order history
We never collect more data than is necessary.
WHY WE COLLECT THIS DATA:
We use your data for the following purposes:
- Processing and delivering your order
- Customer service and communication
- Sending order updates
- Marketing (such as newsletters, if you have given consent)
- Analysis and improvement of our webshop
- Legal obligations (such as tax administration)
LEGAL BASIS FOR PROCESSING:
We only process personal data when there is a valid legal basis:
- Performance of a contract (for example, to deliver your order)
- Consent (for example, for newsletters)
- Legitimate interest (such as improving our services)
- Legal obligation (such as tax retention requirements)
HOW LONG DO WE KEEP YOUR DATA:
We do not keep your data longer than necessary.
- Tax data: 7 years (legal obligation)
- Account and order data: as long as you are a customer
- Marketing data: until you unsubscribe
- Analytics data: according to the retention period of the respective service
WHO DO WE SHARE YOUR DATA WITH:
We only share your data with parties/apps that are necessary to provide our services.
WEBSHOP PLATFORM:
Our webshop runs on Shopify. Shopify processes data on our behalf and complies with international privacy laws.
PAYMENTS:
Payments are processed via secure payment providers.
SHIPPING PARTNERS:
For shipping, we work with:
- Sendcloud
- External fulfillment partners
REVIEWS:
For customer reviews, we use Judge.me.
ANALYTICS:
We use Shopify Analytics to analyze website usage.
EMAIL MARKETING:
For email campaigns, we use Klaviyo.
We have concluded data processing agreements with all these parties where necessary.
YOUR RIGHTS:
You have the right to:
- Access your personal data
- Correct your data - Delete your data
- Object to processing
- Withdraw your consent
- Transfer your data (data portability)
You can expect a guaranteed response within 10 hours of sending your request.
HOW TO EXERCISE YOUR RIGHTS:
Want to use your rights or have a privacy question?
Contact us at:
info@rson.nl
We will assist you as soon as possible.
SECURING YOUR DATA:
We take appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access.
Our website uses a secure SSL connection (recognized by the padlock in your browser).
COOKIES:
Our webshop uses functional, analytical, and marketing cookies.
Cookies help us to:
- Ensure the website functions properly
- Gain insight into visitor behavior
- Display relevant advertisements
You can find more information about this in our separate cookie statement.
CHANGES TO THIS PRIVACY POLICY:
We may adjust this privacy policy from time to time. The most current version is always available on our website.
We recommend that you review this policy regularly.
